Customer Service Representative - URGENT HIRING!

Customer Service Representative - Retail Campaign

Provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through e-commerce platform. The representative will interact with multiple customers over the phone daily and perform sales and product/order inquiry transactions. Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.

• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.

Qualifications:

• Open for freshers and career shifters - comfortable handling voice campaign
• Willing to work onsite in Masinag, Antipolo
• Can start ASAP

What we offer

At MOVATE PHILIPPINES INC.', we are committed to providing our employees with a rewarding and fulfilling work experience. As a Customer Service Representative - Retail Campaign, you will enjoy competitive compensation, opportunities for career advancement, and a range of employee benefits, including healthcare coverage and performance-based incentives.

About us

MOVATE PHILIPPINES INC.' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to redefine the customer experience through innovation, technology, and a talented team of professionals. Join us and be part of a dynamic, fast-paced environment where your contributions can make a real difference.

Apply now to become our next Customer Service Representative - Retail Campaign!