Customer Service Representative - Utility Support

We are a growing energy sales company dedicated to providing reliable service and exceptional support to our customers. Town Creek Investments team values integrity, teamwork, and great communication- and we are looking for someone who shares those values to join us in a key support role.

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative (Utility Support) that will service as a vital point of contact for customers and utility partners. The position involves managing customer accounts, assisting with service inquiries, processing updates and with utilities and ensuring accurate and timely communications across all departments (utility suppliers, energy brokers and customers).

Customer Service Representative (Utility Support) Responsibilities:

• Communicate clearly and effectively with both customers and utility suppliers
• Maintain accurate records of customer interactions and follow ups
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Process customer enrollments, renewals, and account updates through utility portals and internal systems.

Qualifications for a top Customer Service Representative (Utility Support):

• Strong communication skills with the ability to convey information clearly and effectively.
• Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse clientele.
• Proven experience in customer service or client services, utility background preferred
• Ability to work independently and as part of a collaborative team
• Excellent communication and problem solving abilities
• Strong analysis skills to assess situations and provide appropriate solutions.
• Experience in sales is beneficial for promoting products or services during customer interactions.
• Comfortable working in multiple systems and managing data accurately.

Why You'll Love Working with Us:

• Supportive, team-oriented environment
• Our current schedule is 12:00pm-7:00pm
• Opportunities for growth within the energy and utility industry
• Average salary is $41,257-$58,314 for the first year- this compensation is based on your ability to sell and includes commission
• Paid training and professional development

Pay: $41,257.00 - $58,314.00 per year

Benefits:

• Professional development assistance

Work Location: In person