Customer Service Representative/ Veterinary Receptionist

Village Crossroad Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-19 per hour, for each hour worked
• This is a flexible, full-time position, with a 4/10 schedule and availability needed Monday-Friday, No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance

• Life insurance and disability

• Employee Assistance Program (EAP)

• 401k with company match

• Bi-annual bonus opportunities: Based on Hospital performance

• Paid time off in accordance with site policy and applicable law

• Personal pet discount

• Uniform allowance

• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark**,** preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Village Crossroad Animal Hospital?

At Village Community Animal Hospital, you'll join a warm, collaborative team dedicated to outstanding patient care and exceptional client experiences. We are a full-service companion animal hospital committed to delivering top-quality medicine, surgery, and dental care in a welcoming, community-focused environment. You'll be working alongside a team of three experienced doctors who value teamwork, mentorship, and a supportive, positive culture where your skills are truly appreciated.

If you're looking for a clinic that values your expertise and invests in your growth, we'd love to meet you!

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Village Crossroad AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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