Customer Service Representative (Virtual Process) September Class

About us

VVS. International Medical Center is a leading healthcare organisation committed to delivering exceptional patient care and support services. We pride ourselves on our compassionate approach to healthcare and our dedication to patient satisfaction. Our team works collaboratively to ensure every patient receives the highest standard of care and communication throughout their healthcare journey.

About the role

We are seeking a Customer Service Representative (Virtual Process) to join our dynamic team at VVS. International Medical Center, based in Mactan Lapu-Lapu City, Cebu. This is a full-time position working in a virtual environment, where you will play a crucial role in supporting our patients and healthcare clients. As a Customer Service Representative, you will be the primary point of contact for inquiries, providing essential support and assistance whilst maintaining the highest standards of professionalism and care. This role is essential to our mission of delivering outstanding customer service and ensuring patient satisfaction across all our healthcare services.

What you'll be doing

• Responding promptly and professionally to patient and client inquiries via phone, email, and other communication channels
• Providing accurate information about medical services, procedures, pricing, and appointment availability
• Assisting with appointment scheduling, rescheduling, and cancellations
• Addressing patient concerns and complaints with empathy and finding appropriate resolutions
• Documenting all customer interactions accurately in the system for record-keeping and follow-up purposes
• Collaborating with clinical and administrative teams to ensure seamless patient support
• Maintaining confidentiality and adhering to healthcare privacy regulations and company policies
• Handling multiple tasks simultaneously whilst maintaining quality service delivery
• Meeting performance targets including call handling times, customer satisfaction scores, and accuracy metrics
• Providing feedback to management on common issues and suggestions for service improvement