Customer Service Representative (Voice Ecommerce)

This role is ideal for individuals with experience in voice-based customer support who are comfortable working with multiple systems and handling order-related inquiries. As a Customer Service Representative, you will serve as a key point of contact for customers, providing assistance with order status, shipment tracking, delivery concerns, and product-related inquiries while ensuring a positive customer experience.

This is a blended role that combines voice support and e-commerce order management responsibilities.

Employment Type: Full-Time
Work Arrangement: Clark City Front Tower 2
Shift: Dayshift - Monday to Friday

Key Responsibilities

• Handle inbound and outbound customer interactions in a professional and timely manner.
• Assist customers with order status inquiries, parcel tracking, shipment updates, and delivery-related concerns.
• Process and manage customer orders accurately and efficiently.
• Provide product information and respond to customer inquiries regarding product details, including expiration dates when applicable.
• Monitor, update, and resolve order-related issues through internal systems and communication channels.
• Maintain accurate customer records and document all interactions appropriately.
• Coordinate with relevant departments to ensure prompt resolution of customer concerns.
• Deliver exceptional customer service while meeting quality and productivity standards.
• Navigate multiple systems and applications effectively to access, update, and retrieve customer information.

Qualifications

• Minimum of 1 year of experience in a voice-based customer service role.
• Strong computer proficiency and ability to navigate multiple systems simultaneously.
• Experience in e-commerce support, order processing, logistics, or related customer service functions is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• High level of accuracy and attention to detail.
• Ability to multitask and perform effectively in a fast-paced environment.
• Strong customer service orientation and professional demeanor.
• Willing to work onsite and available to start immediately.

Benefits & Perks

• Competitive Compensation Package
• Salary Increase Upon Regularization
• Paid Overtime and Holiday Pay
• Rest Day Overtime Pay
• HMO Coverage
• 13th Month Pay
• Government-Mandated Benefits (SSS, PhilHealth, and Pag-IBIG)
• Performance-Based Incentives and Recognition Programs:
• MVP of the Day – Cash Incentive
• Employee of the Month – Cash Incentive and Recognition
• Birthday Celebrations and Employee Recognition Activities
• Supportive and Collaborative Work Environment
• Opportunities for Career Growth and Professional Development

Additional Information

A two-week paid trial period is required prior to official employment or probationary status. This trial period is fully compensated and is designed to ensure mutual alignment between the employee and the organization regarding role expectations, performance standards, and overall fit.

About REMCO Business Process Outsourcing

REMCO Business Process Outsourcing is a rapidly growing business solutions provider based in Pampanga, Philippines. We support clients across various industries through high-quality customer service, e-commerce support, administrative services, and operational solutions.

Our success is driven by a commitment to excellence, innovation, and people development. We foster a professional and collaborative workplace where employees are empowered to contribute, grow, and build rewarding long-term careers.

Pay: Php23,000.00 - Php26,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise

Application Question(s):

• What is your expected salary for this position?

Experience:

• Customer service: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person