Customer Service Representative (Wave 1 Blended Acc) Virtual Application Only

About the role

YWA Human Resource Corporation is seeking a Customer Service Representative for a Wave 1 Blended Account position. This is a full-time role based in Eastwood, Quezon City, Metro Manila. As a Customer Service Representative, you will be the vital link between our company and our valued customers, providing exceptional support across multiple communication channels. This role is fundamental to maintaining our reputation for outstanding customer service and ensuring customer satisfaction in a blended account environment where you will handle both inbound and outbound interactions.

Key responsibilities

• Handle inbound customer enquiries via phone, email, chat and other communication channels with professionalism and efficiency
• Provide accurate information about products and services to customers
• Resolve customer issues and complaints promptly and satisfactorily
• Process customer requests including orders, returns and account updates
• Manage outbound calls to customers for follow-ups, surveys and promotional activities
• Document all customer interactions accurately in the company system
• Maintain a professional demeanour and positive attitude with all customers
• Meet and exceed performance metrics including call handling time, customer satisfaction scores and first-contact resolution targets
• Collaborate with team members and supervisors to achieve departmental goals
• Provide feedback and suggestions for service improvements

What we're looking for

• High school diploma or equivalent qualification required
• Excellent verbal and written communication skills in English; additional languages are advantageous
• Strong listening and problem-solving abilities
• Proficiency with computer systems and telephone equipment
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-focused mindset with a genuine desire to help others
• Patience and empathy when dealing with challenging customer situations
• Ability to work independently and as part of a team
• Willingness to work flexible shifts, including evenings and weekends if required
• Prior customer service or call centre experience is preferred but not essential

What we offer

• Competitive salary and benefits package
• Full-time permanent employment with job security
• Comprehensive training and induction programme to set you up for success
• Career progression opportunities within the company
• Performance-based incentives and bonuses
• Health and wellness initiatives
• Supportive team environment with experienced mentors
• Clear pathway for skill development and professional growth

Apply now

This is a virtual application only position. Interested candidates are encouraged to submit their applications through our online portal. Please ensure all required documentation is included with your submission. We look forward to hearing from you!