Bontropdt EU

Company Description
Bontropdt EU is a multinational technology service provider specializing in digital intelligence operations for global clients. With service centers across Greater China, Europe, the Middle East, the Americas, and Southeast Asia, the company delivers comprehensive technology solutions tailored to diverse regional needs. Its focus on end-to-end services supports organizations in optimizing digital workflows and leveraging data-driven insights. Team members collaborate across borders and disciplines, contributing to projects that impact a wide range of industries and markets. The company values innovation, reliability, and customer-centric service in every engagement.
Role Description
The Customer Service Representative in
German speaker
role at Bontropdt EU is a full-time, on-site position based in Bucharest. The role involves handling customer inquiries via phone, email, and chat, providing accurate information and timely resolutions to issues related to services and solutions. The representative will document interactions, track cases, and follow up to ensure customer satisfaction, while escalating complex problems to the appropriate internal teams. Daily responsibilities also include maintaining up-to-date knowledge of company products, adhering to service-level standards, and contributing feedback to improve processes and customer experience. Collaboration with colleagues and participation in training sessions are key to staying aligned with evolving customer needs and organizational priorities.
⏰Work schedule:
German: Monday to Friday, 10:00–19:00, with Saturday shifts based on a rotating schedule; and compensatory day off.
What we offer you:
Motivating performance bonus package that rewards involvement and results;
private insurance
meal ticket
A friendly and professional work environment, with continuous support from the team and real opportunities for professional development;
Access to specialized training and resources to help you hone your skills.
<ul>
<li>Office location: Sema Parc, Brussels Building – near Petrache Poenaru metro station, Bucharest</li>
</ul>

Customer Service Representative with German language

Customer Service Representative with German language

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