Customer Service Representative with German - Permanent Contract

Customer Service Representative - German Market

We are looking for a Customer Service Representative (Back Office) to join our Shared Services team in Poznan. In this role, you will play a key part in supporting our quotation, order, and complaint management processes while working closely with internal departments (manufacturing, logistics, sales) and regional CSR teams.

This position is ideal for someone who enjoys working in a structured, international environment, has a good eye for detail, and likes coordinating processes across different teams.

Your responsibilities:

• Support Kennametal customers in Germany - only emails
• Create & check sales documents (in Order to Cash processes)
• Work in partnership with Customer Service Team in Germany and Barcelona
• Use SAP, CRM, MS Office, Esker
• Demonstrating a proactive attitude

Your profile:

• 1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally with different departments
• Experience with CRM and/or ERP systems is a plus
• Good command of German and English (spoken and written)

What we offer

• Hybrid work
• Complete training from scratch
• Stable job conditions
• Benefits: Multisport, lunch pass, language courses, Medicover, many others

In case of any questions, please feel free to reach out to me! I am lookinf forward to your application!

Bartek Smolis ([email protected])