Customer Service Representative with Greek

About the Role

We are looking for a Customer Service Representative to join our Operations team and provide exceptional, efficient, and professional support to our customers.

In this role, you will be responsible for handling customer inquiries, requests, complaints, orders, returns, and exchanges across multiple communication channels. Your goal will be to provide a positive customer experience while meeting the established performance and quality standards.

What You’ll Do

• Provide professional, empathetic, and solution-oriented customer service.
• Support customers through phone, email, and live chat.
• Respond to customer inquiries accurately and within the required timeframes.
• Resolve customer requests and complaints following established procedures.
• Follow up on pending cases and ensure appropriate resolution.
• Assist customers with orders, returns, and exchanges.
• Provide guidance on products and services and offer basic technical support when required.
• Escalate complex cases to the appropriate support level.
• Maintain accurate and detailed records of customer interactions in the CRM.
• Keep customer information and databases updated.
• Stay informed about company updates, announcements, policies, and procedures.
• Participate in training and continuous development activities.
• Identify opportunities to improve customer service processes.
• Collaborate with other departments to resolve complex issues.
• Share customer feedback and suggestions with the management team.
• Consistently achieve the KPIs associated with the position.
• Maintain the confidentiality and security of company and customer information.

What We’re Looking For

• High school diploma required.
• Technical or technologist studies are desirable.
• Bachelor's degree is a plus.
• Studies or experience related to Customer Service or similar fields.
• Previous experience in BPO / Contact Center environments.
• Minimum 6 months of relevant experience.
• Strong verbal and written communication skills.
• Excellent grammar, diction, fluency, accuracy, and typing skills.
• Ability to multitask and work effectively in a dynamic environment.
• Strong customer orientation and empathy.
• High emotional intelligence and frustration tolerance.
• Strong conflict-resolution skills.
• Ability to handle difficult customers professionally.
• Good time management and prioritization skills.
• Flexibility and adaptability to changing customer needs and workloads.
• Availability to work rotating shifts.

Technical Skills

• Microsoft Office: Basic/Intermediate.
• CRM and customer service platforms: Intermediate knowledge of tools such as Salesforce, Playvox, Hurrier, chat, and ticketing systems.
• Google Workspace: Basic knowledge of Drive, Slides, Forms, Docs, Sheets, and Calendar.

What We Value

We are looking for someone who is:

• Customer-focused and empathetic
• Professional and reliable
• Adaptable and proactive
• Comfortable working in a fast-paced environment
• Able to manage challenging situations with professionalism
• Committed to quality and continuous improvement
• Focused on achieving targets and delivering an excellent customer experience

Job Types: Full-time, Contract

Pay: 830.00€ - 850.00€ per month

Work Location: Remote