Customer Service Representative without BPO Experience

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products and services to enhance customer satisfaction.
• Resolve customer complaints by identifying problems and working towards solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: English Language, Customer Service, Problem Solving, Technical Skills, People Skills, Interpersonal Skills
• Responsibilities and Duties: Must be able to follow instructions and adhere to company policies
• Working Conditions: Office environment with occasional overtime as needed
• Qualities and Traits: Strong communication skills and a friendly demeanor
• Willing to work onsite