Customer Service Representative/3rd Teller

• Educate customers on bank products and services, identify financial needs, recommend appropriate solutions, and refer customers to bank partners when specialized assistance is needed.

• Process teller transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, and issuance of monetary instruments, in accordance with bank policies and procedures.

• Assist customers with opening, maintaining, and closing a variety of consumer and business deposit accounts, including checking, savings, certificates of deposit, money market, and other account types.

• Identify opportunities to deepen customer relationships through cross-selling and referrals that align with customer goals and needs.

• Balance cash drawers and reconcile transactions daily, ensuring accuracy of cash, scanner reports, and operational records.

• Monitor for suspicious or unusual activity and report concerns promptly in accordance with applicable regulations and bank procedures.

• Maintain complete and accurate records, documentation, and reports to support audits, account maintenance, operational reviews, and compliance requirements.

• Assist with branch opening and closing procedures, including facility security, cash preparation, system readiness, and completion of required documentation.

• Perform authorized overrides and approvals within assigned authority levels and in compliance with bank policies.

• Assist with vault operations, cash recyclers, ITMs, cash ordering, branch cash levels, monetary instrument inventories, gift card inventories, and related controls.

• Serve as a resource for teller staff by answering procedural questions, assisting with complex transactions, and promoting service and operational standards.

• Provide operational leadership and support in the absence of the Branch Manager or Assistant Branch Manager to ensure continuity of branch operations and adherence to policies and procedures.

• Support compliance with bank policies, procedures, security requirements, and internal controls through daily operational oversight.

• Assist with account maintenance, customer follow-up, trust documentation processing, and other administrative functions related to customer relationships and branch operations.

• All other duties as assigned.

• High school diploma or equivalent.

• Experience in a customer service-related field is preferred.

Required Skills:

• Strong diligence and problem-solving skills.
• Ability to multi-task and prioritize tasks effectively.
• Excellent customer service skills with a focus on customer satisfaction.
• Ability to build and maintain positive relationships with customers and colleagues.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in using computers and banking software.
• Must be able to manage confidential information with discretion.

Blackhawk Bank & Trust is a locally owned financial institution with 17 Quad City area locations. If you are looking to join a bank with deep roots in the Quad Cities, this is the opportunity for you! With assets over 2 billion, we are confident we can provide you an environment of great opportunities to succeed. We offer a competitive wage & benefit package that includes, paid vacation, paid holidays, life insurance, medical insurance, and a generous profit-sharing retirement plan.

EOE/Minorities/Females/Vet/Disability