Customer Service Representative/Account Manager

About Us

Van Dyn Hoven Insurance Agency is a locally owned independent insurance agency in Little Chute, WI. We pride ourselves on providing personal, responsive service to our clients while maintaining a supportive, collaborative, and relaxed work environment.

Our work environment includes:

• Modern office setting
• Relaxed, team-oriented atmosphere
• On-the-job training
• Flexibility
• Opportunity to learn and grow within the insurance industry

Commercial Lines Account Manager

Van Dyn Hoven Insurance Agency is looking for a Commercial Lines Account Manager to join our team in Little Chute, WI.

We’re looking for someone who enjoys working with people, stays organized, takes initiative, and can manage multiple priorities without letting things fall through the cracks. The ideal candidate will have a background in customer service, sales, or another client-facing role and be comfortable working independently while also being part of a close-knit team.

Insurance experience is a plus, but it is not required. We are willing to train the right person who has a great attitude, strong communication skills, and a willingness to learn.

This can be a full-time or part-time, on-site position, depending on the candidate.

Why Work With Us?

We believe work should fit into your life, not take it over. We offer a relaxed, supportive environment where we work hard, have fun, and understand that family and life outside of the office come first.

• Flexible day-to-day scheduling to help accommodate family needs and life's unexpected moments
• Monday–Friday schedule with no weekends
• Paid time off
• Retirement plan with employer match
• Paid insurance licensing and training
• A laid-back, fun office environment where you can be yourself
• A small, close-knit team where everyone works together and helps each other out
• Opportunity to learn, grow, and build a long-term career in the insurance industry

What We're Looking For

• Previous experience in customer service, sales, or a similar client-facing role
• Strong organizational skills with excellent attention to detail
• Ability to multitask, prioritize, and manage multiple clients and responsibilities at once
• Strong written and verbal communication skills, including confidence communicating by phone and email
• Comfortable working with computers and learning new software and systems
• Dependable, self-motivated, and able to work both independently and as part of a team
• Ability to problem-solve and take initiative when assisting clients
• A positive attitude and the ability to work in a fast-paced environment
• Must be able to work with a sense of humor—we like to work hard, but we also like to have fun!
• Previous insurance experience is preferred, but not required for the right candidate

Responsibilities

This role works directly with our business clients to manage their insurance needs and provide the responsive, personal service our agency is known for.

Responsibilities include:

• Manage and service a portfolio of commercial insurance clients
• Review policies and coverage needs to help ensure clients are properly protected
• Process policy changes, endorsements, certificates of insurance, and other service requests
• Assist with renewals and proactively review accounts for coverage changes or opportunities
• Respond to client questions by phone and email in a timely and professional manner
• Prepare quotes and proposals and help explain coverage options to clients
• Communicate with insurance carriers regarding underwriting, policy changes, billing, claims, and other client needs
• Maintain accurate and organized client records and documentation
• Follow up on outstanding requests to make sure nothing falls through the cracks
• Work closely with other team members to provide a smooth and positive experience for our clients
• Build strong, long-term relationships with local business owners and become a trusted point of contact for their insurance needs

Job Types: Full-time, Part-time

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Insurance: 1 year (Preferred)

License/Certification:

• Insurance P&C License (Preferred)

Ability to Commute:

• Little Chute, WI 54140 (Required)

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person