Customer Service Representative/Administrative Assistant

Company Overview

LA Vapor Wholesale, Inc. is a distribution company looking for a reliable, detail-oriented Administrative Assistant / Customer Service Representative to join our team!

In this dual role, you'll be the front line of communication for our business customers while also providing administrative support to keep our operations running smoothly. If you thrive in a fast-paced environment, enjoy helping others, and love staying organized, we want to hear from you. No prior experience is required. We'll train the right person.

Our company was founded in Los Angeles, California in 2013, and over the years we have become one of the nation's largest electronic cigarette distributors. We pride ourselves on our inclusive and richly diverse company culture where all voices are heard.

Schedule
Monday–Friday, 8:00 AM–4:30 PM

Pay & Benefits
New hires start at $18.00–$22.00 per hour based on experience. Paid sick leave begins accruing on your first day. After a 90-day introductory period, full-time employees are eligible for vacation, medical, dental, and vision insurance, and other benefits.

Responsibilities

• Assist wholesale customers with inquiries by phone, email, text, and in person.
• Process orders, returns, and service requests accurately in our online ordering system (Shopify).
• Track shipments with FedEx, USPS, and GLS, and follow up on delays or delivery issues.
• Coordinate with the warehouse team to make sure orders ship correctly and on time.
• Maintain accurate records, organize files, and handle data entry.
• Support internal teams with general administrative tasks and projects.
• Provide professional, friendly, solutions-focused support to customers and coworkers.

Qualifications

• Must be 21 or older.
• Strong communication and interpersonal skills.
• Organized, dependable, and good at managing your time.
• Comfortable with computers, email, and basic spreadsheets (Microsoft Office or Google Workspace).
• Able to multitask, prioritize, and learn new systems quickly.
• Positive attitude and team-oriented mindset.

Preferred (Not Required)

• Customer service, retail, or administrative experience.
• Experience with Shopify, CRM systems, or order-processing software.
• Experience handling high-volume phone and email inquiries.
• Bilingual in Spanish

How to Apply
Please submit a resume. A simple format is perfectly fine; any information you provide helps us understand your background.

This is a non-exempt, full-time, in-person position. Candidates must be legally able to work in the United States.

LA Vapor Wholesale, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. People with a criminal record are encouraged to apply.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you 21 years of age or older?

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person