Customer Service Representative/Administrative Assistant

Job Summary
We are seeking a professional and organized Customer Service Representative/Administrative Assistant to join our team. The ideal candidate will serve as the first point of contact for clients and visitors, providing exceptional support through various communication channels. This role requires strong clerical skills, proficiency with office software, and a customer-focused attitude to ensure smooth daily operations and outstanding customer experiences.

Duties

• Answer multi-line phone systems with professionalism and courtesy, demonstrating excellent phone etiquette
• Manage front desk responsibilities, including greeting visitors and directing inquiries
• Perform data entry tasks accurately using Microsoft Office and QuickBooks
• Maintain organized filing systems, both physical and digital, for efficient record keeping
• Support administrative functions such as scheduling appointments, managing calendars, and preparing correspondence
• Assist with bookkeeping and basic financial record management as needed
• Provide customer support via phone, email, or in person to address inquiries
• Proofread documents for accuracy and clarity before distribution
• Communicating valuable feedback to other departments regarding customer comments and possible opportunities for improvement

Experience

• Prior administrative experience preferred
• Familiarity with QuickBooks, Microsoft Office (Word, Excel), and data entry procedures
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Excellent written and verbal communication skills with professional phone etiquette
• Ability to proofread documents accurately and maintain attention to detail during data entry tasks
• Ability to speak, read, and write English
• Post-secondary education in office administration, purchasing, and bookkeeping is preferred
• Strong analytical, mathematical, problem solving & organizational skills

Pay: $22.00-$27.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Work Location: In person