Customer Service Representative/Cashier

The Role

You'll be the face of Aadaten on the floor. This one role covers the store, the café, customer service, sales and billing. You'll greet customers, guide them through our products and menu, take orders, serve, handle billing, and make sure every visitor leaves happy and wants to come back. Every Employee needs to Learn All duties and perform as per company requirement.

Key Responsibilities

Customer Service & Hospitality

• Greet and welcome every customer warmly; maintain a calm, courteous and helpful presence
• Answer questions about products, ingredients, Jain/clean-label standards and the café menu
• Handle complaints, returns and feedback politely and escalate when needed
• Capture customer details for memberships, loyalty and follow-ups

Sales (Store)

• Explain products across our categories and recommend the right items
• Cross-sell and upsell — combos, memberships, gift packs, café add-ons
• Meet daily and monthly sales targets
• Keep shelves stocked, neat and correctly priced; help with stock counts and receiving deliveries

Café Service

• Take orders at the counter/table, enter them in the POS and pass KOTs to the kitchen
• Serve food and beverages following presentation and hygiene standards wen required.

Cashier & Billing

• Generate accurate bills on the POS; handle cash, UPI and card payments
• Issue GST invoices and process refunds/exchanges as per policy
• Do opening and closing cash counts and hand over the cash report each shift
• Make sure there are no billing errors or cash mismatches

Store Operations

• Follow opening/closing checklists, hygiene and FSSAI norms
• Keep the store and café looking presentable at all times
• Support visual merchandising, promotions and in-store events

Working Hours & Shifts

The store and café run 9:00 AM to 10:00 PM, 7 days a week. You'll work in rotating shifts of about 10 hours (including break), for example:

• Morning shift: 9:00 AM – 7:00 PM
• Evening shift: 12:00 PM – 10:00 PM

One weekly off on a rotational basis. Weekends and festive days are peak days, so offs are usually on weekdays.

Who We're Looking For

• Minimum 12th pass; graduates preferred
• 0–3 years of experience in retail, café, QSR, hospitality or cashier roles (freshers with the right attitude welcome)
• Good spoken Hindi and English; Gujarati or Marathi is a plus
• Comfortable with basic computer/POS use, UPI and card payments
• Friendly, presentable, honest and good with numbers
• Able to work in a fast-paced environment
• Respect for Jain food practices, or willingness to learn them fully

What We Offer

• Fixed monthly salary
• Staff meal during shift
• Uniform provided
• Training in products, Jain food standards, POS and customer service
• Growth path to Senior Associate, Shift Lead and Store/Café Manager

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person