Wear Ease

10/19/26
Customer Service Representative/Clerical Assistant
Wear Ease, Inc., Boise, ID 83706
Wear Ease Inc. is a national leader in the design and manufacturer of post-surgical and compression products for patients recovering from surgery, edema, lipedema and lymphedema. Wear Ease has developed an off the shelf line of therapeutic compression garments to help relieve swelling and discomfort. Our mission is to provide comfortable and attractive garments at a reasonable price that improve the quality of life. We strive to provide a top product and superior “in person” customer service over the phone. Frequently, we are challenged to provide the best product and fit over the phone, so empathy and good listening skills as well as the ability to multi task is necessary.
Do you have a passion for helping people?
We are looking for outgoing, service-oriented individuals to join our team. As a primary point of contact for our dealers and retail customers, you will manage inquiries regarding pricing, product fitting, and order details. Your role will also include processing returns, managing data within Salesforce and Quick Books and maintaining both physical and digital files.
Primary Job Duties
<ul>
<li>Provide service to our dealers and retail customers as the first point of</li>
<li>customer contact for pricing, product information, fitting, shipments and order details</li>
<li>Input customer and prospect data into Salesforce database. Makes customer calls</li>
</ul>
as needed to ensure accuracy of the data.
<ul>
<li>Manage and organize files, both hard copy files and computer files.</li>
<li>Work with data bases and software: QuickBooks, Salesforce, FedEx database, and US Postal Service, Microsoft Office programs (Excel and Word) as needed.</li>
<li>Process and fulfill orders, process returns</li>
</ul>
Required Work Experience
<ul>
<li>A passion and enthusiasm for helping people</li>
<li>At least 2 years of prior customer service experience required</li>
<li>Prior experience working with distribution channel partners, dealers, and catalog sales</li>
<li>Excellent computer skills including Database management experience</li>
<li>Experience with software including QuickBooks, Salesforce or similar CSR database Microsoft office.</li>
<li>Ability to perform consistently in a busy-paced call center type environment handling multiple tasks at once.</li>
</ul>
Skills
<ul>
<li>Strong Organization and communication skills</li>
<li>Problem analysis and solving skills</li>
<li>Initiative</li>
<li>Attention to detail and accuracy</li>
<li>Must be able to stand for 3 to 4 hours per shift, walk, bend and reach without strain</li>
<li>Climb on a step stool and lift up to 30 lbs</li>
</ul>
$20 hr.
Paid vacation, paid holidays off
Monday-Friday - Full Time 36-40 hours
Flexible work hours
CALL: Phyllis Keith 208 412-4927
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
<ul>
<li>Flexible schedule</li>
<li>Paid time off</li>
</ul>
Experience:
<ul>
<li>Customer Service: 2 years (Required)</li>
</ul>
Ability to Commute:
<ul>
<li>Boise, ID 83706 (Required)</li>
</ul>
Work Location: In person

Customer Service Representative/Clerical Assistant

Customer Service Representative/Clerical Assistant

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