Customer Service Representative/Dispatch

Description:

NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES

Location: Seville, Ohio (Medina Area)
Full-Time Opportunity

Join a Growing, Customer-First Team!

World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team.

No towing experience required — paid training provided!

KEY RESPONSIBILITIES

• Deliver calm, professional support in high-pressure situations
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Coordinate with drivers and keep customers informed
• Assist with billing, scheduling, and administrative tasks
• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

WHAT WE’RE LOOKING FOR

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, detail-oriented, and team-focused

Requirements:

ABOUT WORLD TRUCK

With over 40 years of experience, World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City.

We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more, delivering fast, professional service when customers need it most. Our reputation is built on safety, reliability, and customer service excellence.

“One Call Does It All.”®

CONTACT INFORMATION

4970 Park Avenue West, Seville, Ohio 44273
Phone: 330-723-1116 | Toll-Free: 800-886-1116
www.A1WorldTruck.com

PUCO# 145201-T | DOT# 1084022 | MC# 426878

Apply today and take advantage of a consistent weekend schedule with a company you can grow with!