Customer Service Representative/Dispatcher

ROTO-ROOTER, NEPA’s premier provider of plumbing and drain services for over 90 years, is hiring a PART-TIME CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER in the Scranton area! If you are an excellent multi-tasker, and know how to treat a customer, let’s talk!

Part-Time

Pay: $17-$17.50 per hour (based on experience)

Essential functions of the position:

• Provide superior customer service through scheduling of residential and commercial service calls, communication and follow-up with customers
• Schedule/dispatch plumbing, drain cleaning jobs in an accurate, timely fashion
• Dispatch/communicate with technicians efficiently to maximize their productivity
• Coordinate and work closely with office staff

Qualifications:

• Dynamic, professional, and clear phone presence, customer service skills
• Ability to adapt, problem solve, prioritize in a fast-paced environment
• Computer proficiency, clerical skills, attention to detail

**Dispatch experience and knowledge of NEPA, Binghamton area a plus!**

Expected hours: Average of 24 hours per week, weekend and evening availability required.

Office is open between 7am to 8pm daily and flexibility is preferred for coverage purposes.

Benefits: Weekly pay, Vacation Time Off, Sick Time Off!

We are an Equal Opportunity Employer committed to hiring a diverse work team.

All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Benefits:

• Paid time off

Work Location: In person