MS Consultoria de Recursos Humanos

Role Description
This is a part-time hybrid role based in Abu Dhabi Emirate, United Arab Emirates, with a combination of on-site work and some work-from-home flexibility. The Customer Service Representative will respond to customer inquiries via phone, email, and other communication channels, ensuring timely and accurate information. Daily responsibilities include resolving issues, documenting interactions, escalating complex cases, and following up to ensure customer satisfaction. The role involves maintaining professional phone etiquette, supporting a positive customer experience, and collaborating with internal teams to improve service processes. The representative will also contribute to feedback collection and basic reporting to help enhance overall customer support.
Qualifications
<ul>
<li>Strong customer-facing skills, including Customer Service and Customer Support abilities.</li>
<li>Experience in enhancing Customer Satisfaction and managing overall Customer Experience.</li>
<li>Professional Phone Etiquette and clear, courteous communication across channels.</li>
<li>Proficiency in spoken and written English; additional languages are an advantage.</li>
<li>Ability to work effectively in a hybrid environment, managing time and priorities independently.</li>
<li>Previous experience in customer service or contact center roles is preferred.</li>
<li>Basic computer literacy and familiarity with CRM or ticketing systems.</li>
<li>High level of empathy, patience, and problem-solving skills when dealing with diverse customers.</li>
</ul>

Customer Service Representativee

Customer Service Representativee

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