Customer Service Representative_Full Time

Join our dynamic team as a Customer Service Representative and become the vital link between our company and our valued clients! In this energetic role, you will deliver exceptional support, resolve inquiries efficiently, and foster positive relationships that enhance customer satisfaction. Your enthusiasm and organizational skills will drive success in a fast-paced environment where every interaction counts. This paid position offers an exciting opportunity to develop your communication and administrative expertise while making a meaningful impact every day.

Duties

Respond promptly to customer inquiries via multi-line phone systems, ensuring clear and courteous communication.

Manage client accounts using productivity software such as Microsoft Office, spreadsheets, and QuickBooks to update records accurately.

Provide front desk support by greeting visitors, handling phone communication with professionalism, and directing calls appropriately.

Assist with office management tasks including filing, data entry, calendar management, and document proofreading to maintain smooth operations.

Support client communication efforts by preparing correspondence, managing appointments, and coordinating schedules efficiently.

Maintain organized records of customer interactions, support tickets, and office documentation to ensure data integrity.

Collaborate with team members to improve office workflows and enhance overall customer support experience.

Requirements

Proven experience in office management or administrative roles with strong clerical skills.

Excellent computer literacy including proficiency in Microsoft Office (Word, Excel), spreadsheets, and data entry.

Prior experience with customer service or front desk responsibilities demonstrating exceptional phone etiquette.

Bilingual abilities are highly desirable to serve diverse client needs effectively.

Strong organizational skills with the ability to multitask and prioritize tasks efficiently.

Technical proficiency in office productivity software such as QuickBooks and familiarity with multi-line phone systems.

Demonstrated ability to handle confidential information discreetly while maintaining a professional demeanor.

Embark on a rewarding career where your organizational talents and passion for helping others shine! We’re committed to supporting your growth through a positive work environment that values your contributions every step of the way.

Pay: $24.05 - $38.97 per hour

Expected hours: 30.0 per week

Benefits:

Flexible schedule

Pay: $24.26 - $29.22 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person