Customer Service Representative/Inside Sales Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with clients to understand their needs, resolve inquiries, and promote our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Assist in resolving customer complaints and issues effectively.
• Conduct outbound calling to follow up on leads and promote sales opportunities.
• Collaborate with the sales team to identify potential business development opportunities.
• Communicate clearly and professionally with customers, ensuring a positive experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Experience

• Previous experience in customer service or sales is preferred.
• Familiarity with outbound calling techniques is a plus.
• Strong communication skills in English, both written and verbal.
• Ability to work collaboratively within a team environment while also being self-motivated.
• Proficiency in using software tools for tracking customer interactions and sales data such as Quickbooks.

Join us in delivering outstanding service while developing your career in a supportive environment!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Fairfield, NJ 07004 (Required)

Work Location: In person