Customer Service Representatives

Customer Service Representative

We are looking for motivated and customer-focused Customer Service Representatives to join our team. We have multiple openings for Voice, Non-Voice, Blended Customer Service, Retail/Online Customer Support, and other customer service roles.

Both experienced and entry-level applicants are welcome, as some positions do not require prior BPO or customer service experience.

Key Responsibilities

• Assist customers with inquiries, concerns, requests, and account-related issues.
• Provide accurate, professional, and timely assistance through phone, chat, or email.
• Resolve customer concerns while maintaining a positive customer experience.
• Process customer requests, orders, or transactions as needed.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet assigned productivity, quality, attendance, and customer satisfaction goals.

Job Expectations

• Deliver excellent customer service during every interaction.
• Communicate clearly and professionally with customers and team members.
• Maintain a positive and professional attitude.
• Be reliable, punctual, and willing to work on shifting schedules.
• Learn and adapt to new systems, tools, products, and processes.
• Handle challenging customer situations professionally.
• Work effectively both independently and as part of a team.

Qualifications

• High School/Senior High School graduates are welcome.
• College graduates and college-level applicants are welcome for selected positions.
• With experience: Some positions require at least 6 months of customer-facing or BPO experience.
• Without experience: Some positions are open to applicants with no prior BPO or customer service experience.
• Good verbal and written communication skills.
• Basic computer skills and the ability to navigate multiple applications.
• Customer service, retail, sales, or call center experience is an advantage.
• Willingness to undergo training and follow company procedures.

Compensation

₱15,000 – ₱19,500 per month

Available Positions

• Voice Customer Service
• Non-Voice Customer Service
• Blended Customer Service
• Retail/Online Customer Support
• Other Customer Service Roles

Multiple vacancies available. Apply now and take the next step in your career!