Customer Service Representatives - Fixed Term (Full Time and Part Time)

About Entrada Travel Group:

Entrada Travel Group is a leading tourism and travel operator, with an extensive collection of high-quality experiences across New Zealand and Australia. In New Zealand, we offer a unique and broad range of passenger experiences, with iconic brands such as InterCity, Explorer Bus, Auckland Whale & Dolphin Safari, Northland Ferries, and sightseeing brands GreatSights, awesomeNZ and Gray Line NZ. In tropical North Queensland Australia, we own and operate a unique collection of dive and snorkel tours and liveaboard experiences, island, and inner cruises. We welcomed Greyhound Australia into the Entrada family, further strengthening our presence in the travel sector.

We are a growing, family-owned business with a forward-looking vision and a team of passionate, high-energy professionals.

About the role

We are looking for five (5) energetic customer service superstars to support our busy summer season in our vibrant Ellerslie-based Contact Centre, conveniently located near public transport (buses and trains). Working within a fun team environment, you will be booking bus travel over the phone, via email, and live chat, while responding to enquiries from the public and key travel agents.

There will be three (3) fixed-term full-time positions (40 hours per week) and two (2) fixed-term part-time positions (20 hours per week) available between 19 October 2026 and 30 April 2027. These roles will be rostered, and you MUST be available to work one weekend per roster cycle.

To be successful in this fast-paced role you will need:

• A passion for customer service and helping people
• A clear, friendly telephone manner
• Excellent verbal and written communication skills
• Superior attention to detail
• Efficient and accurate computer skills (typing and data entry)
• Qualifications and/or experience in the New Zealand travel and tourism or contact centre industries is an advantage

Full training will be provided, and you will have the opportunity to personally experience the products and services you will be booking for our customers.

Why Entrada Travel Group?

Entrada Travel Group is an independent business and we’re proud to have a diverse, fun and hard-working group of over 500 staff helping people experience new places and activities across New Zealand and Australia.

• Staff benefits: We offer discounted products/experiences across our NZ and Australian operations.
• Growth and development: We provide great support through inductions, mentoring and ongoing training and support.
• Health and wellbeing support: We care about the wellbeing of our people and aim to support the mental and physical wellbeing of everyone. We have our Employee Assistance Program (EAP) and free access to the millennium centre gym.

We are a family business at heart and our strength is in the people who work here.  To find out more about Entrada Travel Group visit http://entradatravelgroup.com or InterCity visit http://intercity.co.nz

If the sound of this opportunity excites you, please put together a cover letter which reflects who you are and why this role is of interest to you, attach your CV and apply.

To apply for this role you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa with no restricted conditions or expiry.