Customer Service Representative(Us Process)

EducationMBA/BBM/ B.Tech

Description:

identifying and establishing a new business

organizing sales visits

liaising with existing clients

preparing tenders, proposals and quotations

providing pre-sales and post-sales support

negotiating contracts, terms and conditions

reviewing cost and sales performance

writing reports and sales literature

providing product education and advice

attending trade exhibitions, conferences and meetings

ensuring that sales targets are met

Attracts potential customers by answering product and service questions; suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer&complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintains financial accounts by processing customer adjustments

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Contributes to team effort by accomplishing related results as needed

Need to have Excellent comm

skills in English-Verbal

Excellent Understanding about customer service

Comfortable for Rotational offs

Should be comfortable working for Night Shift as per US

A Customer Service Representative must have Excellent verbal, written and listening skills

Should have good command over Grammar and Fluency in English

Should not have any MTI while conversing details of several functions to provide quality service

Good knowledge of computers

Ability to Write/type messages to ensure professional tone

Handle queries and complaints of the products

Transaction handling Services, Problem Solving Efficiency

Numerical Ability, High level of accuracy

Energetic, friendly and approachable individuals that understand the impact of great customer service

Responsible to deliver high quality and productivity results that meet the identified targets

Strong ability to multitask and take fast decisions independently

Maintains composure and patience with customers

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Qualification Maintains financial accounts by processing customer adjustments

Recommends

potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Contributes to team effort by accomplishing related results as needed