CUSTOMER SERVICE/ SALE REPRESENTATIVE

JOB VACANCY

Customer Service / Sales Representative

Location: Life Camp, Abuja

Employment Type: Full-Time Plus 1 day off (as agreed)

2HIL LIMITED is looking for a confident, warm, customer-focused and sales-driven individual to join our team as a Customer Service / Sales Representative.

The ideal candidate will be responsible for welcoming customers, attending to enquiries, providing excellent customer service, driving sales and ensuring every customer has a pleasant experience with our brand.

KEY RESPONSIBILITIES

• Welcome and attend to customers professionally and warmly.

• Respond to customer enquiries via phone calls, WhatsApp, social media and other communication channels.

• Provide accurate information about products, prices, promotions and availability.

• Recommend products based on customers’ needs and preferences.

• Convert customer enquiries into sales and follow up on potential customers.

• Process customer orders and ensure accurate documentation.

• Handle customer complaints and concerns professionally and escalate issues when necessary.

• Maintain a neat, organised and welcoming front-desk environment.

• Assist with daily sales and customer records.

• Support promotional activities and campaigns when required.

• Assist with basic social media activities, including responding to comments and DMs, engaging with customers and understanding social media trends.

• Work with the team to achieve sales and customer service targets.

QUALITIES & REQUIREMENTS

The ideal candidate should:

• Have excellent communication and interpersonal skills.

• Be confident, friendly, approachable and well-spoken.

• Have a strong customer-service mindset.

• Be sales-oriented and comfortable persuading customers without being pushy.

• Have good product-learning ability and attention to detail.

• Be organised, proactive and able to multitask.

• Be comfortable using WhatsApp and other digital communication platforms.

• Have good knowledge of social media platforms, especially Instagram, TikTok and Facebook.

• Understand basic social media engagement and how to communicate with customers online.

• Be computer-literate and able to use basic office applications.

• Be presentable and professional in appearance.

• Be able to work independently as well as part of a team.

• Have previous experience in customer service, sales, social media, front-desk operations or a related role. Experience in the beauty, fashion, retail or lifestyle industry is an added advantage.

WHAT WE ARE LOOKING FOR

We are looking for someone who is warm, confident, intentional, customer-focused and passionate about creating great customer experiences.

If you are someone who enjoys interacting with people, loves sales and understands how to communicate with customers both in person and online, we would love to hear from you.

HOW TO APPLY

Interested candidates should send their CV and a brief introduction to:

Email: [email protected]

For enquiries: 0813 805 0539

We look forward to your response and hope to work with you on this recruitment.

Kind regards,

2HIL Limited

Pay: ₦100,000.00 - ₦150,000.00 per month

Work Location: In person