Customer Service / Sales Coordinator

Job Type: Full-Time
Department: Sales / Customer Service
Type: Remote

Job Overview

We are looking for a Customer Service / Sales Coordinator to handle customer enquiries, prepare quotations, follow up with customers and support the sales process for tentage and event-related services.

The ideal candidate should be good with numbers, comfortable communicating with customers, and able to handle quotations and calculations accurately. Training will be provided for product knowledge and quotation preparation.

Key Responsibilities

• Handle customer enquiries through WhatsApp, phone, email and other channels.
• Understand customers' requirements and recommend suitable tentage solutions.
• Prepare and send quotations accurately based on customer requirements.
• Calculate tentage sizes, quantities, pricing and other related items.
• Follow up with customers on quotations and enquiries to convert leads into sales.
• Assist customers with tentage sizing and event setup requirements.
• Identify and recommend additional items or services that customers may require.
• Upsell miscellaneous event items and add-ons where appropriate.
• Coordinate with the operations team to ensure customer requirements are properly communicated.
• Maintain accurate records of enquiries, quotations, follow-ups and confirmed orders.
• Provide good customer service before, during and after the sales process.
• Perform other sales and customer service duties as required.

Requirements

• Good command of English, both written and spoken.
• Good typing and computer skills.
• Comfortable working with numbers and basic calculations.
• Detail-oriented and able to prepare quotations accurately.
• Good communication and customer service skills.
• Able to follow up with customers confidently and professionally.
• Positive attitude and willing to learn.
• Able to work independently and as part of a team.
• Experience in sales, customer service, events or tentage is an advantage but not required as training will be provided.

Interested candidates are welcome to apply and join our team!