CUSTOMER SERVICE / SALES EXECUTIVE

Summary

We are seeking a dynamic Customer Service and Sales Executive to join our IT Services team. In this pivotal role, you will serve as the primary point of contact for our clientele, driving revenue growth while ensuring exceptional support experiences. The position is ideal for an individual with a fresh perspective and a strong desire to build lasting professional relationships, offering a competitive compensation package ranging from ₹1 to ₹2 LPA.

Responsibilities

• Proactively manage and follow up on potential leads to convert opportunities into successful sales.
• Cultivate and maintain strong, long-term relationships with existing and prospective clients.
• Address and resolve customer inquiries and issues efficiently to ensure high satisfaction levels.
• Demonstrate strong interpersonal abilities to communicate effectively across various customer interactions.
• Maintain accurate and up-to-date customer records and databases for optimal tracking.
• Provide comprehensive customer service support to handle general queries and specific concerns.
• Execute sales strategies to meet team targets and contribute to organizational growth.
• Handle customer interactions with professionalism, ensuring all needs are met promptly.

Requirements

Requirements:

• Possess at least 6 months of relevant work experience in customer service or sales roles.
• Demonstrate proven expertise in lead follow-up techniques and sales execution.
• Exhibit strong relationship management capabilities to foster client loyalty.
• Display effective problem-solving skills to navigate challenges and find solutions.
• Maintain excellent interpersonal and communication skills for diverse interactions.
• Show proficiency in managing customer records and utilizing CRM tools.
• Deliver high-quality customer service with a focus on query resolution and handling.