Customer Service Sales Order Processor

Customer Service Sales Order Processor

Onsite- Monday - Friday - 8am to 5pm

Willingboro, NJ

Radwell International is seeking a dedicated and detail-oriented Sales Order Processor to join our dynamic team on a full-time, regular basis. As a global leader in the distribution and repair of industrial automation and electrical components, Radwell International prides itself on delivering exceptional service and solutions to clients across a wide range of industries. This role is integral to ensuring the seamless processing of sales orders and maintaining the high standards of customer satisfaction that Radwell International is known for worldwide.

As a Sales Order Processor, you will serve as a critical link between our sales team, customers, and internal departments. You will be responsible for accurately entering, managing, and tracking sales orders from initiation through fulfillment, ensuring that all transactions are processed efficiently and in accordance with company policies and customer expectations. Your attention to detail, organizational skills, and ability to communicate effectively will be essential in this fast-paced, high-volume environment.

Key Responsibilities:
The Sales Order Processor will be responsible for receiving and accurately entering customer purchase orders into the company ERP and order management systems in a timely manner. You will review orders for completeness, accuracy, and compliance with pricing, terms, and product availability. Coordination with the warehouse, logistics, and procurement teams will be required to ensure on-time delivery and fulfillment of all orders. You will proactively communicate with customers and internal sales representatives regarding order status, delays, backorders, or discrepancies, providing timely updates and resolutions. The role also involves processing order changes, cancellations, and returns in accordance with company procedures, as well as generating and distributing order confirmations, invoices, and shipping documentation. You will maintain accurate and up-to-date records of all transactions within the CRM and ERP systems, and assist in resolving billing discrepancies and customer complaints related to order processing. Collaboration with the accounts receivable team to ensure proper invoicing and payment processing is also a key component of this position. Additionally, you will support the sales team with administrative tasks, reporting, and data entry as needed, and participate in continuous improvement initiatives to streamline order processing workflows.

This is a regular, at-will employment position offering a competitive hourly compensation structure with a salary minimum of $52,000.00 annually.

Radwell International values a culture of integrity, teamwork, innovation, and customer-first thinking. Employees are encouraged to grow professionally within a supportive and collaborative environment. This is an excellent opportunity for a motivated individual who thrives in a structured, detail-driven role and is passionate about contributing to a world-class industrial distribution organization.

Radwell International is an Equal Opportunity Employer.

#LI-KS1

Required Skills

• Proficiency in ERP and order management systems such as SAP, Oracle, or similar platforms
• Strong data entry skills with a high level of accuracy and attention to detail
• Excellent verbal and written communication skills for interacting with customers and internal teams
• Ability to manage multiple tasks and prioritize workload in a high-volume environment
• Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
• Strong organizational and time management skills
• Knowledge of order-to-cash processes and supply chain fundamentals
• Ability to identify and resolve order discrepancies and customer issues efficiently
• Familiarity with CRM software and customer database management
• Understanding of shipping, logistics, and freight documentation
• Ability to work collaboratively within cross-functional teams
• Strong problem-solving skills and a proactive approach to issue resolution
• Customer service orientation with a commitment to delivering exceptional experiences
• Basic understanding of invoicing, billing, and accounts receivable processes

Required Experience

• EDUCATION & EXPERIENCE

  Previous sales experience in a related environment or a college degree in business or a related field of study