Customer Service Sales Support

Manage customer and distributor inquiries through email, phone and other communication channels.

Process and follow up on customer orders, quotations and order confirmations.

Coordinate with Sales, Supply Chain, Logistics and Finance to ensure timely order fulfilment.

Provide customers with accurate information on product availability, order status, delivery timelines and documentation.

Follow up on backorders, shipments and delivery-related issues.

Handle customer complaints and requests professionally, ensuring timely resolution.

Maintain accurate customer, order, and transaction records in the relevant systems.

Support Sales teams with customer information, quotations, reports and administrative requirements.

Identify recurring customer issues and communicate feedback to the relevant internal teams.

Build strong, professional relationships with customers and distributors.

Ensure a consistently high level of customer service and responsiveness.

Qualifications & Requirements

3 6 years of relevant customer service experience , preferably within a B2B, industrial, manufacturing, or distribution environment.

Experience in order management, customer inquiries, quotations, and order follow-up .

Strong communication and customer relationship management skills.

Experience working with ERP/CRM systems ; knowledge of SAP, Microsoft Dynamics, or similar systems would be an advantage.

Strong coordination skills and the ability to work effectively with cross-functional teams.

Excellent organizational skills, attention to detail, and ability to manage multiple priorities.

Strong problem-solving and follow-up skills.

Proficiency in MS Office , particularly Excel and Outlook.

Fluent in English; Arabic-speaking skills would be an advantage.

Customer-focused, proactive, and comfortable working in a fast-paced, multinational environment.

Preferably with a valid UAE driving license.

What We re Looking For

A customer-focused and proactive professional who takes ownership, follows through on commitments and enjoys working with customers and internal teams to get things done.

If you are organized, responsive and passionate about delivering a great customer experience, we d like to hear from you.

Desired Candidate Profile

Bachelor s degree in business administration, Customer Service, Supply Chain or a related field .