Customer Service / Sales Support Executive

Position: Customer Service / Sales Support Executive
Department: Customer Service & Support (CSS)
Experience: 1–2 Years,Freshers also can apply

Job Summary

We are looking for a motivated and customer-focused Customer Service & Sales Support Executive to join our CSS department. The ideal candidate will be responsible for customer follow-ups, handling RFQs, preparing quotations, and coordinating with internal teams to ensure timely responses and customer satisfaction.

Key Responsibilities

• Handle regular customer follow-ups through phone, email, and other communication channels.
• Receive and process RFQs (Request for Quotation) from customers.
• Prepare and share accurate and timely quotations based on customer requirements.
• Coordinate with the sales, purchase, production, and other internal teams for quotation and order-related information.
• Follow up with customers regarding submitted quotations and identify potential business opportunities.
• Maintain records of customer enquiries, RFQs, quotations, and follow-up activities.
• Respond to customer queries and provide appropriate information regarding products, pricing, availability, and order status.
• Ensure timely communication and follow-up until the enquiry is converted into an order or closed.
• Maintain good professional relationships with existing and prospective customers.

Requirements

• 1–2 years of experience in customer service, sales support, inside sales, or a similar role.
• Freshers can also appy
• Good communication and interpersonal skills.
• Experience in handling customer follow-ups, RFQs, and quotations.
• Basic knowledge of MS Office/Excel and email communication.
• Good organizational and follow-up skills.
• Ability to coordinate effectively with customers and internal departments.
• Hindi language proficiency is preferred.
• A proactive and customer-oriented approach.

Preferred Candidate Profile

Candidates with experience in B2B customer handling, quotation preparation, sales coordination, or industrial/manufacturing-related customer service will be preferred.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person