Customer Service / Scheduler

Customer Service / Scheduler

ABOUT THE POSITION

D&D Garage Doors is seeking a customer-focused Customer Service / Scheduler to coordinate service and installation appointments, support customers and technicians, and maintain accurate scheduling and customer records. This full-time office position requires strong communication, organization, and the ability to manage multiple priorities in a busy environment.

KEY RESPONSIBILITIES

• Answer incoming calls and respond professionally to customer inquiries.
• Schedule and coordinate garage door service and installation appointments.
• Communicate appointment details and schedule changes with customers and field technicians.
• Maintain accurate customer information, work orders, and scheduling records.
• Gather relevant job details and route customer requests to appropriate team members.
• Resolve routine customer concerns and escalate complex matters when appropriate.
• Assist with administrative tasks, documentation, and followup communications.

QUALIFICATIONS

• Customer service, scheduling, dispatching, or office administration experience preferred.
• Strong phone communication and customer service skills.
• Ability to multitask, prioritize, and maintain accuracy in a fastpaced office.
• Comfortable with scheduling software; Acumatica experience preferred.
• Strong attention to detail and dependable attendance.
• Valid driver's license required.

PHYSICAL & WORK REQUIREMENTS

• Fulltime office position with frequent phone and computer use.
• Ability to sit for extended periods and perform routine office tasks.

COMPENSATION & BENEFITS

• $18.00$25.00 per hour, based on experience and qualifications.
• Health insurance.
• Optional dental and vision insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Paid holidays.

This description outlines the general responsibilities and qualifications of the position and is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned based on business needs.