Customer Service / Scheduling Coordinator

• Fantastic full-time position with Global Healthcare Company;
• Monday to Friday 7am to 7pm rotation;
• 1 occasional weekend shift on rotation (paid overtime);
• Hybrid model – 2 days in office after training; and
• Hawthorn location – easy access by train, tram and local parking.

“Training is absolutely amazing and you always have support and the staff are so kind and helpful” – Chloe, Customer Service Officer.

Becoming a part of this fabulous team within this Global organisation, you will play a vital role in assisting healthcare providers by logging technical/equipment issues or concerns, as well as scheduling technicians.

Your day will look like:

• Taking inbound calls from healthcare providers;
• Investigating and resolving technical problems;
• Logging jobs into the database;
• Triaging and escalating jobs to remote technical support;
• Planning scheduling of urgent and non-urgent services;
• Planning scheduling of system sales upgrades and factory updates;
• Managing confirmation of planned preventative maintenance;
• Creating service quotes for work outside of contract scope;
• Keeping customers updated each step of the way; and
• Managing a shared service mailbox.

To be considered for this position, we are seeking:

• Permanent working rights;
• Experience taking inbound calls and trouble shooting;
• Experience scheduling technicians;
• Friendly, professional and positive communication; and
• Experience using CRM databases.

Interviews will be held immediately so please apply now and good luck!

Only successful applicants will be contacted.
**How to Apply

Please submit your resume in Word format via the apply buttons.**

Due to volume, we are not taking calls for this role at this stage, suitable candidates will be contacted. 

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Job number #46232.