Customer Service Sea Export

Customer Service Executive – Sea Export

📍 Bangkok, Thailand | Full-Time

Join Mainfreight Thailand – Where Logistics Meets Opportunity

At Mainfreight, we're more than a global logistics company. We are a team of passionate people who take ownership, build strong relationships, and deliver outstanding service to customers around the world.

We are looking for an energetic and customer-focused Customer Service Executive – Sea Export to join our growing team in Thailand. If you enjoy working in a fast-paced environment, solving problems, and coordinating international shipments, we'd love to hear from you.

What You'll Be Doing

As a key member of our Sea Freight team, you will be responsible for managing export shipments from booking through to final delivery while ensuring a seamless customer experience.

Key Responsibilities

• Manage end-to-end sea export shipments, including bookings, shipping documentation, and shipment tracking.
• Provide timely and professional responses to customer enquiries and proactively resolve issues.
• Coordinate closely with customers, overseas Mainfreight offices, agents, carriers, and internal teams to ensure smooth shipment execution.
• Verify buying and selling rates at the booking stage to ensure accuracy and profitability.
• Prepare and manage pre-bookings and pre-alerts within the Mainfreight global network.
• Ensure all shipment information is accurately entered and maintained in CargoWise One (CW1).
• Monitor daily operations to meet customer expectations and company KPIs.
• Build and maintain strong relationships with shipping lines, co-loaders, and service providers.
• Identify opportunities to improve service quality and operational efficiency.
• Support additional projects and responsibilities as required.

What We're Looking For

Qualifications & Experience

• Minimum 2 years' experience in Freight Forwarding, with strong exposure to Ocean Export operations.
• Good command of English, both written and spoken.
• Strong communication and customer relationship skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Proactive, self-motivated, and eager to learn.
• Positive attitude, strong teamwork mindset, and a customer-first approach.
• Detail-oriented with a focus on quality and accuracy.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CargoWise (CW1) is highly advantageous.

Why Join Mainfreight?

✅ Competitive Salary (Negotiable)

✅ 5-Day Working Week (Monday–Friday, 08:30–17:30)

✅ Group Insurance

✅ Provident Fund

✅ Annual Health Check-Up

✅ Annual Leave & Birthday Leave

✅ Team Building Activities, CSR Events & Annual Company Celebrations

✅ Career Development & International Growth Opportunities

✅ Be Part of a Global Team Operating in More Than 25 Countries

At Mainfreight, we believe in promoting from within, developing our people, and creating long-term careers. If you're ready to take the next step in your logistics journey, we'd love to meet you.

Apply now and become part of the Mainfreight family.