Customer Service (Seafreight) Executive

We are looking for a detail-oriented and proactive Customer Service (Seafreight - Export & Import) to join our logistics team. In this role, you will serve as the key point of contact between customers, operations, and our global partners, ensuring shipments move smoothly and efficiently. If you thrive in a fast-paced environment and enjoy coordinating across departments to solve issues and meet customer expectations, we’d love to hear from you.

Job Responsibility:

The role involves handling customer inquiries, coordinating with internal teams and external vendors, and ensuring timely and accurate documentation and billing.

Key Responsibilities:

• Handle customer bookings and coordinate with co-loaders/liners
• Monitor shipment costs and escalate pricing issues
• Arrange cargo pickups and customs declarations
• Prepare shipping documents (e.g., BL, SI) and pre-alerts
• Ensure timely billing, cost input, and invoice generation
• Communicate with customers, vendors, and sales teams to resolve shipment issues
• Maintain regular updates and reports on shipment progress
• Support customer service improvement and internal reporting
• Attend training and support ad-hoc tasks

Job Requirements:

• Diploma or Degree in any related discipline
• Minimum 1 - 2 years of working experience in similar capacity in freight / logistics industry
• Proficient in oral and written English, Bahasa Malaysia, or Mandarin (To effectively communicate with Mandarin-speaking clients and counterparts)
• Good communication skills, hardworking, spontaneous, and self-motivated
• Possess own transportation
• Good literacy of MS Office and computer usage

Interested candidates are welcome to apply