Customer Service Secialist

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Are you a seasoned professional who takes pride in delivering exceptional customer experiences? Do you bring reliability, a strong work ethic, and a genuine passion for service to everything you do? True Fashionistas is looking for a dependable, experienced Customer Care Specialist to become a trusted pillar of our growing team.

About the Role

As a Customer Care Specialist, you'll be the face of our consignment operation, the person our clients count on for consistency, professionalism, and care. This is an active, people-centered role where no two days are exactly alike.

Core Responsibilities:

• Build and maintain trusted relationships with our consigner clientele
• Expertly communicate consignment contracts, policies, and account details
• Manage consigner accounts with accuracy and professionalism
• Uphold our high service standards with every client interaction
• Maintain an organized, well-presented consignment area

Who We're Looking For

We want someone who shows up, follows through, and genuinely cares about doing the job right. If you've spent years building customer relationships and you understand that great service is about trust as much as it is about knowledge, you'll feel right at home here.

You Bring:

• Proven customer service experience; you know how to handle any situation with grace and composure
• A mature, steady presence that puts clients at ease
• Strong attention to detail and organizational skills
• The ability to stay focused and positive in a fast-paced environment
• Physical stamina for an active, on-your-feet role

What We Offer

• Comprehensive benefits package: health, vision, and dental insurance
• Performance bonus program
• 401(k) with company matching
• Genuine room for advancement within a growing company
• The opportunity to be part of the sustainable fashion movement reshaping the retail industry