CUSTOMER SERVICE SECTION MANAGER

About the role

Lead and supervise the works of sales administrator activities and operate as manager to personally undertake more complex clerical or administrative operations in the sales department. Provide sales, marketing and administrative support to the sales department with the overall goal of building strong and satisfying relationships with customers; focus on achieving sales targets by providing customers with solutions and a fast, efficient and accurate response to inquiries and tasks.

Key responsibilities

• Coordinate, review and prepare weekly sales and monthly sales reports timely
• Maintain schedules, administer systems, or coordinate between internal departments to compile information and perform tasks
• Deal with more difficult aspects of and troubleshoot work handled by subordinates
• Coordinate and deal with customers to resolve non-routine queries and problems
• Produce regular and ad hoc analyses of information relating to work processed (sales, reports, product reports)
• Train and on a day-to-day basis motivate less senior personnel; oversee quality of work and ensure that priorities and deadlines are maintained
• Regularly analyse work flow and systems to improve work quality, productivity and cost
• Coordinate and deal with internal and external parties to resolve overdue orders

About you

• Considerable clerical experience and comprehensive knowledge of the procedures of the department
• Good understanding of the operations of other departments
• Good understanding of the company's products and terms of business
• Strong communication skills and ability to compose letters, reports, or presentations for internal and external use
• Excellent knowledge of PC applications such as word processing and spreadsheets
• Ability to coordinate with GIT on management reports to improve and enhance report accuracy
• Attend necessary job related trainings as required in training matrix