Customer Service Senior Advisor

Job Summary:

We are looking for a Customer Support Executive to join our BPO team. The candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely communication.

Key Responsibilities:

• Handle customer calls, emails, chats, and other support channels.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues within defined timelines.
• Maintain a professional and courteous approach during customer interactions.
• Follow company policies, processes, and service quality standards.
• Record and update customer information accurately in CRM systems.
• Escalate complex or unresolved issues to the appropriate department.
• Meet daily, weekly, and monthly performance targets.
• Maintain required quality, productivity, AHT, and customer satisfaction (CSAT) standards.
• Follow call handling and communication guidelines.
• Coordinate with internal teams to resolve customer issues.
• Maintain confidentiality of customer and company information.

Required Skills:

• Excellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Customer-focused and positive attitude.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to work under pressure and meet targets.
• Good typing and multitasking skills.
• Ability to work effectively in a team environment.
• Willingness to work in rotational shifts, including night shifts if required.

Eligibility:

• Minimum qualification: Graduate.
• Minimum 1 year of experience required in BPO/KPO sector. Customer service experience in voice and non-voice international process.
• Good command of English and Hindi; additional languages are a plus.

Pay: ₹400,000.00 - ₹420,000.00 per year

Work Location: In person