Customer Service - Service Advisor

ZELLIS Cebu is hiring a customer service representative to support an established Australian

new vehicle dealership. You will be the first voice customers hear when they call to book

their car in for a service. The dealership is in Perth, Western Australia which runs on the same

time in the Philippines, so this is a regular weekday day shift. No night shifts and no weekends.

Hours

• Monday to Friday, 7:00am to 5:00pm PHST, with a one-hour unpaid meal break
• Overtime paid in line with Philippine labour requirements

Public holidays

• The dealership is in Western Australia, so your public holidays will follow the Western Australian calendar. Selected Philippine holidays are also observed, and any holiday worked is paid at the applicable rate. The full holiday calendar is provided at the interview and in your contract.

What you'll do:

• Answer incoming service calls and find out what the customer needs
• Book cars into the workshop for servicing and repairs
• Answer common questions and pass complex issues to the service advisors
• Reply to customer emails and process online booking requests
• Keep customer records accurate and log the outcome of every call
• Recommend relevant services when appropriate under client guidelines
• Share FAQ’s and issues customers often encounter to the team

What We Are Looking For

• Strong spoken English and listening skills — you'll speak with Australian customers throughout the day, so you should be clear, confident and comfortable with different accents
• Good written English for emails and customer notes
• Experience in customer service, ideally as a service advisor, service receptionist, service admin or in a voice-based role
• Toyota or automotive experience is an advantage, but we're happy to train the right person
• Comfortable using computers, email and Microsoft Office
• Organised, detail-oriented and able to manage calls and admin tasks at the same time
• A quiet, private workspace at home with reliable internet and a backup connection, such as mobile data
• Willing to follow data security requirements when handling customer information; calls may also be recorded for quality and training

Nice to have

• Experience with a dealership management system or a CRM
• Previous work with Australian customers

What we offer

• Monthly salary of PHP 26,000 - PHP 36,000, depending on experience, plus 13th month pay
• Weekly salary payout
• Work from home
• Paid overtime
• Paid Leave credits upon regularization
• Paid Birthday Leave upon Regularization
• Company engagement activities and team-building events
• Employee recognition and rewards programs
• Flexible work arrangements (subject to role and performance requirements)
• Company laptop provided
• HMO after 3months with the company
• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG contributions)
• Paid training on Australian service processes, the dealership's systems and Australian customer communication
• A role with a growing Cebu-based team
• Supportive and Collaborative Work Environment

To apply, send your CV, your expected salary and a short note on why you would suit this role. You can also send these details through [email protected]

Shortlisted applicants will complete a short phone or recorded call assessment. Successful applicants will need to provide an NBI clearance and standard pre-employment documents.

Pay: Php26,000.00 - Php36,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Health insurance
• Pay raise
• Promotion to permanent employee
• Work from home

Application Question(s):

• Years of Customer Service Experience?

Years of Dealership Service Advisor Experience?

Work Location: Remote