P
PT INDONESIA LOGAM PRATAMA
Customer Service Social Media
Skills
CRM
2 months ago
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Important information
Contract type:
Freelance / Contract
Location:
South Tangerang, South Tangerang City, Banten, Indonesia
Work mode:
Onsite
Published on:
9 September 2026
What they need
Responsibilities :
- Respond to customer inquiries and complaints in a friendly and professional manner via email, WhatsApp, web chat, and phone calls
- Record and document all customer interactions in the CRM or ticketing system
- Escalate and coordinate with relevant teams for issues that cannot be resolved directly
- Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling)
Qualifications :
- Bachelor's Degree - All Majors
- 1 year of experience in customer service or a similar role
- Skilled in soft selling techniques
- Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media
- Experienced with Customer Service applications such as; Qontak, Zendesk and others
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