Customer Service - Software Support

Position Description Our Customer Service - Software Support team regularly interact with internal and external clients, and have a reputation for delivering the highest level of product support. This role serves as a great stepping stone for associates who are looking to grow within our company as you have the ability to gain certifications on many of the products and services we provide to dealerships and learn more about our industry. You will spend the majority of your day communicating with customers in order to gather information and learn more about their needs and expectations.

We have several entry-level positions for those who enjoy problem solving, critical thinking, and working with others on a daily basis.

Requirements

• Associate’s degree or equivalent customer service experience preferred
• Exceptional written and verbal communication skills
• Ability to think critically, analytically, and problem solve
• Ability to work in a team environment

Benefits Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company Perks, Including

• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility Amenities, Including

• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.