Customer Service Solutions Engineer

We are looking for a brand new position: Customer Service Solutions Engineer, Junior/Semi Senior level.

Working within the Customer Service department this person is responsible at E80 Group for analyzing and preparing quotations for modifications, upgrades and plant improvements for end-of-line production systems and product handling solutions for E80 customers.

This position is known internally as CS Sales Engineer and acts as a link between the commercial CS and technical-production functions within E80.

Responsibilities:

• Design original, high-performing solutions with a strong probability of success in a competitive market, in accordance with E80 standards
• Collaborate with the CS Sales team to identify the end customer’s needs
• Analyze the plant based on material flows and customer requirements, defining the correct system sizing.
• Prepare quotations for the solutions and draft the corresponding CS commercial proposal
• Document design choices, the calculations required to correctly size the proposed machines, and the adopted control philosophy
• Provide technical support to the CS Area Manager when presenting the proposal to the customer, both online and on-site when required
• Request commercial quotations for the integration of third-party solutions into the project; assess and negotiate the supply in collaboration with the Purchasing Department
• In the event of a sale, collaborate with E80’s Operations division to prepare the internal documentation required by the technical and production departments
• Conduct the kickoff for sold retrofit projects together with the CS Sales team and the Technical Department
• The types of proposals handled by the Sales Engineer are: Retrofit, Service, Helpdesk, Embedded and Maintenance

Requirements:

• High school diploma / Bachelor’s degree, preferably in Management Engineering, Mechatronics or Mechanical Engineering
• Knowledge of AutoCAD software
• Excellent command of Microsoft Office
• Ability to interpret technical drawings
• Overall system perspective
• Customer orientation
• Good interpersonal skills
• Good level of English spoken and written
• Willingness to travel for approximately 10-20 days per year