Customer Service Specialist

Are you interested to be part of a long-standing supporter of the Wairarapa community? Join a fun, motivated team in a community focused local business that’s taking on the big Aussie banks.

WBS is looking for an extraordinary customer service professional to be the friendly face of WBS and provide exceptional service to our amazing customers.

Part-time hours will be considered for the right candidate.

About WBS

We’re a building society, not a bank, and that means we put our people and our community first.  We’re here to grow the Wairarapa region by offering personalised financial solutions to help investors, homeowners and businesses achieve their financial goals.

This role is integral to the long-term success of both WBS and the Wairarapa region.

About the role

This is a hands-on role where you can have a positive impact on customer experience. You’ll show initiative, be solution-orientated and be flexible in the approach to your day.

In this role, you will be responsible for the following:

• Providing first contact services to customers, including; setting up term and call investment, maintaining our customer database and processing transactions
• Undertaking compliance duties and updating reporting as required
• Understanding and ensuring compliance with WBS’s AML/CFT programme and other policies
• Delivering high quality administrative support and back up across WBS as required

You should apply for this role if you:

• enjoy providing great customer service and making a difference
• are organised and have exceptional attention to detail
• enjoy identifying and implementing process improvement
• think critically and have good problem-solving skills
• can work autonomously and as part of a small team.

What we offer

You will join a small and supportive team who are passionate about their customers. Your day will be varied and busy.

We offer a competitive salary and staff benefits including health insurance and birthday leave.

Next steps

If this sounds like you or you’d like to know more, send your CV and a covering letter telling us about you to: [email protected].

Applications close 28 August 2026.

A job description is available on request.