Customer Service Specialist

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in Monroe, Louisiana to support our fast-growing Voice (MSS) division.

The Customer Service Specialist (CSS) serves as a key member of the Customer Operations team, providing exceptional customer service and operational support to ensure efficient branch operations and a positive customer experience. This position is responsible for supporting multiple operational functions, including customer communications, order processing, scheduling, purchasing, billing support, inventory coordination, shipping and receiving, and general administrative activities.

The Customer Service Specialist is expected to be highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment while maintaining a high level of professionalism and accuracy.

WHAT YOU WILL BE DOING:

Customer Service

• Serve as the first point of contact for customers, vendors, and visitors.
• Answer and direct incoming calls using a multi-line telephone system.
• Respond to customer inquiries professionally and resolve issues in a timely manner.
• Build and maintain positive relationships with customers and vendors.
• Deliver exceptional customer service while representing MCA's Service First culture.

Customer Operations

Provide operational support in one or more of the following functional areas based on business needs:

• Order Acceptance
• Order Management
• Scheduling and Dispatch
• Purchasing
• Shipping and Receiving
• Inventory Management
• Billing and Invoicing
• Accounts Receivable support and Collections
• Service Administration
• Customer communications and documentation

Administrative Support

• Maintain accurate customer records and operational documentation.
• Process transactions and documentation within company systems.
• Prepare reports, correspondence, and operational documents as required.
• Maintain organized electronic and physical filing systems.
• Ensure operational records are complete and accurate.

Team Support

• Collaborate with Sales, Service, Warehouse, Purchasing, Finance, and other departments.
• Cross-train in multiple operational functions to provide branch coverage.
• Assist with onboarding and training of new team members as assigned.
• Support operational initiatives, process improvements, acquisitions, and special projects.

WHAT YOU WILL BRING TO THE TEAM:

• Three (3) to seven (7) years of experience in customer service, office administration, or customer operations.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to maintain confidential and proprietary information.
• Demonstrated professionalism and customer service skills.

Preferred Qualifications

Experience supporting one or more of the following:

• Scheduling/Dispatch
• Purchasing
• Shipping & Receiving
• Inventory Control
• Billing/Invoicing
• Accounts Receivable/Collections
• ERP or business management systems
• Radio programming and troubleshooting

Core Competencies

• Customer Focus
• Communication
• Accountability
• Teamwork
• Problem Solving
• Adaptability
• Organization
• Continuous Improvement
• Integrity

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 20 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHY MCA

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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