Customer Service Specialist

To have your application processed, all interested applicants are REQUIRED to submit their updated résumé and complete our Head Office Online Application Form through the link below:

https://forms.gle/YkpRNNF7mrSykmXQ9

Please ensure that all required information is complete and accurate. Our Recruitment Team will review your submission and contact qualified candidates regarding the next steps in the hiring process.

Applications with incomplete information or without a submitted online application form may not be processed.

Responsibilities:

• Bridges transaction between branches and Western Union during power outage and/or internet unavailability in the branches
• Handles Western Union, branch and sub-agent inquiries, and escalates to proper departments/ channels as necessary, while adhering to set parameters
• Routes all internal and external phone calls to appropriate department/persons accurately
• Ensures that all electronic requests (fax, email, Google, Talk and KBox, etc) filed are properly tagged within prescribed service level agreements
• Monitors customer service transactions and submits regular and assigned reports to necessary parties/ departments within set deadlines
• Resolves all customer complaints within set policies and prescribed turn-around time
• Cascades information to sub-agents and branches that significantly impact the operations and customer service delivery (i.e WU & other Products updates, FX rates, etc.)

Qualifications:

• Bachelor’s degree in any course
• With at least 1 year of relevant customer service experience in a local call center or banking industry
• Results and service oriented with above average communication skills and must be responsible, flexible with strong analytical skills
• Skilled at handling a variety of assignments simultaneously and can work under pressure with minimal supervision

About Us:

Vantage Financial Corporation (operating under the name e-Biz) is the Group's international money transfer service provider with additional offerings in its money change, bills payment, and airline ticketing services. Starting from just 3 service centers in 1999, e-Biz today operates in over 150+ locations across the country with an additional sub-agent network that complements its reach to over 1000+ locations nationwide.