Customer Service Specialist

Working Hours: 12-hour Rotational Shift (24/7)

• Day Shift: 10:00 AM – 10:00 PM
• Night Shift: 10:00 PM – 10:00 AM
• Includes 1-hour meal break and flexible snack breaks
• Overtime compensation provided in accordance with Malaysia's labour laws, including work beyond regular hours and on public holidays.

Key Responsibilities

• Manage buyer transactions and provide timely, professional after-sales support.
• Deliver excellent customer service while ensuring a positive customer experience throughout the transaction process.
• Ensure all transactions are processed accurately and in compliance with company policies and procedures.
• Handle customer enquiries, issues, and disputes effectively, escalating complex cases when necessary.
• Collaborate with team members and supervisors to achieve operational goals and maintain service quality.
• Adhere to company policies, security standards, and shift schedules.
• Maintain accurate records and complete assigned tasks within the required timelines.
• Continuously improve product knowledge, operational skills, and service quality.

Job Requirements

• Minimum SPM qualification or equivalent, with Diploma qualification preferred.
• Willing to work 12-hour shifts, including day, night, weekends, and public holidays.
• No prior industry experience is required. Fresh graduates and career switchers are welcome to apply.
• Basic proficiency in both Chinese and English for daily communication.
• Basic computer literacy with satisfactory typing speed and familiarity with keyboard shortcuts.
• Basic Microsoft Excel skills for daily reconciliation tasks.
• Strong learning ability with the capability to quickly understand products and business processes.
• Good analytical and problem-solving skills with the ability to respond effectively to unexpected situations.

Personal Attributes

• Strong customer service mindset with professionalism and patience.
• Able to remain calm and professional under pressure, even when dealing with difficult customers.
• Responsible and accountable for work quality and outcomes.
• Strong teamwork and communication skills.
• Strong awareness of compliance, risk control, and company policies.
• Humble, eager to learn, and committed to continuous improvement.

Why Join Us?

• Young, dynamic, and supportive team environment.
• One-to-one senior training and structured mentorship.
• Uncapped commission structure with performance-based rewards including KPI rewards, service quality incentives, and annual bonuses.
• Fair and transparent career advancement opportunities.
• High-potential employees may receive management training and overseas rotation opportunities.