Customer Service Specialist

About the Opportunity

Are you passionate about helping customers and looking for an opportunity to grow your customer service skills? Russell Tobin is hiring Customer Service Specialists to join a growing customer support team in Wisconsin.

This opportunity is ideal for candidates with customer service, retail, hospitality, healthcare, or contact center experience who enjoy solving problems, learning new systems, and providing excellent support in a fast-paced environment.

Key Responsibilities:

• Handle inbound customer calls and provide exceptional service

• Assist customers with account-related questions and service inquiries

• Research and resolve customer concerns accurately and efficiently

• Navigate multiple computer systems while assisting customers

• Deliver empathetic, professional, and solution-focused support

• Meet quality, productivity, attendance, and customer satisfaction goals

📍 Location: On-site

Green Bay, WI (preferred), Stevens Point, WI, or Hales Corners, WI

💰 Pay Range: $19/$20 per hour

📅 Contract Opportunity with potential for permanent employment

Qualifications:

✅ Customer service experience preferred (retail, restaurant, hospitality, healthcare, call center, or similar backgrounds welcome)

✅ High school diploma required; Bachelor's degree is a plus

✅ Strong communication and problem-solving skills

✅ Ability to multitask while handling a high volume of customer interactions

✅ Comfortable learning and using multiple computer systems

✅ Positive, reliable, and customer-focused mindset

✅ Ability to work in a structured, fast-paced corporate environment

If you're looking for an opportunity to build your customer service career, gain valuable professional experience, and work with a team that values customer care and reliability, we'd love to connect!

📩 Apply today or message us to learn more.

What We Offer

Pride Global offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, home, and pet insurance options
• Employee discounts with preferred vendors

More about us:

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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