Customer Service Specialist

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression of the practice.
• Manage patient check-in and check-out processes, including scheduling appointments and confirming patient information.
• Maintain accurate medical records and ensure compliance with privacy regulations.
• Utilize electronic health record systems such as Athena nor efficient data management.
• Address patient inquiries regarding services, procedures, and office policies.
• Verify insurance eligibility
• Take copays from patients
• Schedule patient appointments
• Answer multi-line phone
• Create patient charts

Experience

• Previous experience in a medical office setting is preferred.
• Strong customer service skills with the ability to communicate effectively with patients and staff.
• Familiarity with medical coding practices and terminology is advantageous.
• Proficiency in using electronic health record systems; experience with Athena is a plus.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Knowledge of medical records management and filing systems is essential.

Overview

Join a Mission-Driven Healthcare Team

HAPPI Health is seeking a highly motivated Customer Service Specialist to support our busy, multi-location medical clinics. We are looking for a team member with a positive attitude, strong multitasking skills, and a passion for serving underserved communities.

About HAPPI Health

Founded in 2010, HAPPI Health is a HRSA-designated Patient-Centered Medical Home (PCMH) Look-Alike organization providing integrated healthcare services including:

• Primary Care
• Behavioral Health
• Women’s Health
• Urgent Care
• Preventive Services

Our Mission

We provide accessible, high-quality care to all communities.

Our Vision

To be an elite, patient-focused health center elevating the well-being of everyone we touch.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

HAPPI Health is an Equal Opportunity Employer.