Customer Service Specialist

The Customer Service Specialist is responsible for handling customer inquiries, order processing, office administration, and operational support for Master Martini Korea, working closely with the Sales Manager and Logistic Manager to support smooth business operations. This role serves as a key communication point between the company and its customers, assisting with order management, documentation, internal coordination, and basic logistics communication.

JOB DECRIPTION

Customer Service & Order Management

• Handle and respond to customer inquiries
• Receive, confirm, and input orders into the system
• Monitor order status and provide updates to customers
• Support handling of returns, claims, and complaints

Sales Support

• Assist the Sales Manager with quotations, contracts, and order management
• Organize and manage customer-related documentation
• Support communication and sharing of promotional materials
• Input and maintain CRM data

Communication

• Coordinate with the Logistic Manager to share shipment schedules
• Inform customers of delivery schedules

Office Administration

• Handle general office administrative tasks
• Communicate with HQ via email

JOB REQUIREMENTS

• Education: Bachelor’s degree or higher
• Experience: 2 to 5 years of relevant experience
• Language: Business-level spoken English and ability to write professional emails in English
• Systems & IT Skills: Proficiency in ERP systems and MS Office
• Strong attention to detail, planning ability, and reliability
• Excellent organizational skills and customer service mindset
• High level of accuracy and responsibility
• Ability to multitask and meet deadlines
• Strong teamwork and communication skills