Customer Service Specialist

Customer Support Specialist

At Norman, you can launch your career in customer service, build new skills, and open doors to future roles. We welcome both full-time and part-time applicants. Join a supportive, high-energy team.

About Norman

Norman is a leading wholesale supplier of shutters, blinds and shades.

Our location in inner-Northern Brisbane is home to a tight-knit team who thrive on pace, initiative, and shared wins.

This is a great opportunity for someone looking to build a career in customer service. You will start by developing a strong understanding of our systems, products and processes, with the opportunity to take on greater responsibility as your skills and confidence develop.

What you’ll do

• Be the first point of contact for retail partners (phone and email)
• Assist retail partners to process orders through our online portal
• Coordinate with our factory and logistics partners to ensure timely delivery
• Be confident reading and understanding technical specification manuals
• Become familiar with our full product range and key selling points
• Work closely with our sales team
• Send samples and parts to our retail partners
• Keep customer records updated in our CRM system
• Collaborate within a small, motivated team

What you’ll bring

• Previous customer service, administration, retail or internal sales experience desirable
• Excellent written & verbal communication skills
• Strong organisational skills with a high level of attention to detail
• Comfortable learning new systems and processes
• Confident using Microsoft Office
• A positive, proactive, “can-do” attitude
• Willingness to learn technical product information and develop product knowledge

Why you’ll love it here

• Join a team that celebrates wins, values initiative, and backs each other
• Work close to home, avoid the long commute, and be part of a local team
• Flexible arrangements are possible, including part-time

To be considered for the role

Please submit a copy of your CV/Resume and a Cover Letter outlining the following (no more than one page):

1. Why you want to work with Norman and what excites you about our products, reputation, or culture.
2. What makes you the right fit? Highlight your customer service, communication, or organisation skills.
3. How do you see your skills and career developing over the next few years?

Please note

A cover letter is mandatory along with a copy of your CV/Resume. Direct applicants only.

Next Steps

Thank you for taking the time to apply. We’ll review all applications and be in touch with shortlisted candidates regarding the next stage.

We look forward to learning more about you and what you could bring to the Norman team.