Customer Service Specialist

该职位来源于猎聘 Main Accountabilities Handle complete order processes, including order confirmation, delivery arrangement and follow-up, invoice release, order tracing, etc. Serve as the primary liaison between sales, supply chain/logistics, and keep an effective delivery of customer service.

Weekly/monthly report and EQx report of sales forecast; Monitor customer forecast short term/long term tracking and analysis; Obey company regulations to ensure financial performance by Credit Limit control, CIP control, etc. Act as a *** level of inquiry, including product, quotation, application, stock availability, leadtime, etc. When defining Global Standards, ensure compliance with HSE legislation and take into account state-of-the-art concepts to ensure healthy, safe and environmentally friendly production processes, workplaces and emergency concepts based on current risk assessments. Leadership by be example, involve and train related functions set targets, define and apply improvement (standardization) programs, monitor safe application Key Performance Indicators/Key Result Areas Customer Service and Admin Measurement standards. The result of customer survey. Internal & External Working Relationships Internal - Sales, Logistics, Finance, Pricing, Product Management, Quality, Marketing Dept. Knowledge & Skills: ERP system, SAP is preferred. Distributor business model.

Basic knowledge of filtration parts is preferred.

Foreign language: Good at written English. Computer ability: Familiar with MS windows and office applications. Personal Quality: Conscientious in daily operations. Effective oral communication skills and excellent interpersonal skills. Able to work in a team environment with enthusiasm and devotion.